Tri cities community bank a balanced scorecard case

In this meeting, Chris would present BSC concepts and how she planned to use the program to improve the financial performance of her branches. They wanted to be sure we knew about the program. I think the BSC is being used to encourage us to do better.

The scorecard taught us how everyone has a part in achieving branch goals by selling, cross-selling, serving as a communication port, and making customers feel welcome. Using the Baldrige philosophy of the centrality of processes, the ABS links company strategies to the scorecard through the learning and Internal Business Perspective--At what must we excel?

If customer value increases, financial performance will improve. Chris wants to prepare a series of cause-and-effect chains to illustrate to the Board of Directors how the BSC can be used to improve performance on three key financial measures: Sure, I understand why we implemented the balanced scorecard.

Figure 1 illustrates a sample cause-and-effect chain. Prepare an analysis to determine whether the BSC appears to have had an effect. The example measures she included on the handout are from a hospital that had implemented the BSC. State why you placed a measure in a particular perspective.

An example of a cause-and-effect chain appears in Exhibit A3.

Tri-Cities Community Bank – A Balanced Scorecard Case

Figure 1 illustrates a sample cause-and-effect chain. While each branch would eventually develop a branch-specific scorecard, she believed the branches were similar enough to allow branch presidents to work together initially.

Given the short period of time to design a pilot study, Chris wondered how she could convince the Board of Directors to give her permission to implement the BSC.

The purpose of the meeting is to outline the vision and mission of the bank and to ensure all top managers understand and agree on the direction of the organization.

Thus, if the strategy is good, the measures of the nonfinancial perspectives will be lead indicators of increasing value that will ultimately be proven by improved financial measures. Include in your presentation the following: An example of a cause-and-effect chain appears in Exhibit A3.

Balanced scorecards have four elements objectives, performance drivers, measures, and targets and four dimensions In this meeting, Chris would present BSC concepts and how she planned to use the program to improve the financial performance of her branches.

She then instructed the branch presidents to work together to develop meaningful measures to be included on branch BSCs. Tom Aibright is the J.

As the handout shows, the hospital uses operating margin and cost per case as their primary financial measures, recommendation ratings from outgoing patients and discharge timeliness information as customer measures, length of stay and readmission rate patients being admitted again for the same injury or illness for the internal business measures, and employee training and retention measures in the learning and growth perspective.

The purpose of the meeting is to outline the vision and mission of the bank and to ensure all top managers understand and agree on the direction of the organization. The author describes the scorecard as a road map for reaching the goals that an organization sets for itself.

She had nothing concrete to present at the meeting and worried she might not receive permission to pursue the program if she did not make a solid presentation to the Board. State why you placed a measure in a particular perspective.

The group meeting on February 25th did not go as well as Chris had hoped. She then instructed the branch presidents to work together to develop meaningful measures to be included on branch BSCs. For this perspective, organizations identify where resources are needed and craft a plan to enable its employees to achieve the objectives of the other perspectives.The Tri-Cities Community Bank case is based on a two-year balanced scorecard implementation at a medium-sized regional bank.

The time horizon, scorecard measures, financial data, and branch interviews closely parallel the actual implementation. View Notes - Tri-CitiesCommunityBank from BSA at De La Salle University. Tri-Cities Community Bank - A Balanced Scorecard Case A Business Case Presented to the Accountancy Department Ramon V.

del. Tri-Cities Community Bank (TCCB) is located in the Midwest US and has a total of 10 branches grouped into two divisions, the southern division (SD) and.

Tri-Cities Community Bank A BALANCED SCORECARD CASE.

ISSN X Tri-Cities Community Bank – A Balanced Scorecard Case Tom Albright University of Alabama Stan Davis University of Tennessee at Chattanooga. Tri-Cities Community Bank – A Balanced Scorecard Case Essay Sample. Tri-Cities Community Bank (TCCB) is located in the Midwest US and has a total of 10 branches grouped into two divisions, the southern division (SD) and the northern division (ND).

Tri-Cities Community Bank – A Balanced Scorecard Case Case a: BsC Development Tri-Cities Community Bank (TCCB) is located in the Midwest US and has a total of 10 branches grouped into.

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Tri cities community bank a balanced scorecard case
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